Shipping Policy

At Fenato, we believe that shopping should be an enjoyable experience from start to finish. That’s why we’re committed to not only providing you with high-quality products but also ensuring that the journey from our store to your doorstep is smooth and hassle-free. Whether you’re ordering from within Vietnam or the United States, rest assured that we’re doing everything in our power to get your items to you as quickly and safely as possible.

Below, you’ll find all the essential details about our shipping process, so you know exactly what to expect after placing an order with us.

We Ship To

We proudly ship to two countries, offering reliable delivery services to:

Vietnam
United States

Where We Ship From

Our products are shipped from the following locations:

Vietnam: 61 Ngo Gia Tu, Nam Sach, Dong Hoi, Quang Binh 47000, Vietnam
United States: 502 E Bridgers Ave, Auburndale, FL 33823, United States

How Long It Takes

We want you to receive your items as quickly as possible, so we prioritize fast order processing and shipping times:

Order Processing: Within 1-2 business days, your order will be verified, prepared, and packed for shipment.
Shipping Time:
- Vietnam: Domestic shipping typically takes 2-3 business days.
- United States: International shipping to the US takes 1-3 business days, depending on your location.

Shipping Costs

To make shipping affordable for all of our customers, we offer competitive rates:

Vietnam: $2.5
United States: $3.95

Tracking Your Order

Once your order has shipped, we’ll send you an email confirmation with a tracking link so you can monitor your package’s journey. Please allow up to 1-3 days for the carrier to scan your package and update tracking information.

Delays & Issues

Sometimes, unforeseen circumstances like severe weather or customs delays can slow things down. If your package is late or if you have any concerns, feel free to contact us at [email protected]. We’re here to help ensure that you get your order as smoothly as possible.